Frequently Asked Questions

What does Ellis Homes sell?

We sell furniture and home furnishings for living rooms, bedrooms and other areas of the home.

Our range includes recliner sofas, recliner sofa and loveseat sets, recliner sectionals, lift chairs, bedroom sets, vanity tables, vanity mirrors, console tables, TV stands and lamps.

Where do you deliver?

We currently deliver within the United Kingdom only.

Is shipping free?

Yes. Standard shipping within the UK is free.

How long does delivery take?

Our standard delivery timeframe is approximately 5 days. Delivery times may vary depending on the order and delivery circumstances.

Do you offer returns?

Yes. We offer a 30-day return window for eligible purchases, alongside applicable statutory consumer rights.

Can I exchange an item?

Yes. Eligible purchases may be exchanged within the applicable 30-day return window.

Can I request a refund?

Yes. Refunds are available for eligible returns and where required under applicable UK consumer law.

What if my order arrives damaged?

Contact us as soon as reasonably possible at info@ellishomesltd.com or +44 7446398718. We may request information or photographs to assess the issue.

How do I request a return?

Contact our customer service team with your order number and details of the product you wish to return.

Who operates Ellis Homes?

The website is operated by:

ELLIS SIGNATURE HOMES LIMITED
Company number: 16812405
VAT number: 276257672

Where is the business located?

Our business address is:

The Rivendell Centre, White Horse Lane, Maldon, CM9 5QP
United Kingdom

How can I contact you?

Email: info@ellishomesltd.com

Phone: +44 7446398718

Do you ship internationally?

No. We currently ship within the United Kingdom only.