Privacy policy

This Privacy Policy explains how ELLIS SIGNATURE HOMES LIMITED handles personal information when you visit or purchase from ellishomesltd.com.

1. Who We Are

ELLIS SIGNATURE HOMES LIMITED
Company number: 16812405
VAT number: 276257672

Business address:

The Rivendell Centre, White Horse Lane, Maldon, CM9 5QP
United Kingdom

Email: info@ellishomesltd.com
Phone: +44 7446398718

2. Information We May Collect

Depending on how you interact with our website, we may collect information such as:

Name
Billing address
Delivery address
Email address
Telephone number
Order details
Products purchased
Customer service communications
Information you provide when contacting us
Information generated when you use our website

We only request information that is relevant to providing and administering our services.

3. How We Use Personal Information

We may use personal information to:

Process and fulfil orders
Arrange delivery
Provide customer support
Handle returns, exchanges and refunds
Communicate about orders
Respond to enquiries
Maintain records
Prevent fraud and misuse
Meet legal and regulatory obligations
Improve the operation and security of our website

4. Lawful Basis

Depending on the circumstances, personal information may be processed because:

It is necessary to perform a contract with you.
It is necessary to comply with a legal obligation.
It is necessary for our legitimate interests, where those interests are not overridden by your rights.
You have provided consent where consent is required.

5. Payment Information

Payment information is processed through the payment facilities made available at checkout.

We do not ask customers to send complete payment-card details by email.

6. Sharing Information

Personal information may be shared where reasonably necessary to operate the business, fulfil orders, provide services, comply with legal obligations or protect the business and customers.

We do not sell customer personal information.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including legal, accounting and business record requirements.

9. Cookies

Our website may use cookies and similar technologies. Further information is provided in our Cookie Policy.

10. Your Rights

Depending on the circumstances, you may have rights concerning your personal information, including rights to:

Access your personal information
Request correction of inaccurate information
Request deletion where applicable
Restrict certain processing
Object to certain processing
Request data portability where applicable
Withdraw consent where processing relies on consent

Some rights are subject to legal conditions and exemptions.

11. Complaints

If you have concerns about how your personal information is handled, please contact us first so that we can try to resolve the issue.

You may also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO).

12. Changes

We may update this Privacy Policy when necessary to reflect changes to our business, website or legal requirements.

13. Contact

ELLIS SIGNATURE HOMES LIMITED

Email: info@ellishomesltd.com
Phone: +44 7446398718

The Rivendell Centre, White Horse Lane, Maldon, CM9 5QP
United Kingdom