Shipping policy
Shipping & Delivery Policy
Thank you for shopping with Ellis Homes.
This Shipping & Delivery Policy explains where we deliver, our shipping charges and our expected delivery timeframe.
Delivery Area
We currently ship orders to addresses within the United Kingdom only.
Shipping Cost
Standard shipping is free for eligible orders delivered within the United Kingdom.
Delivery Time
Our standard delivery timeframe is approximately 3 - 7 days
Delivery timeframes are estimates and may vary depending on the product, destination, order processing and circumstances affecting the delivery service.
Order Processing
Orders are processed after the order has been successfully placed and payment has been accepted.
Where additional information is required to process an order, we may contact the customer using the contact details provided at checkout.
Delivery Address
Please make sure that your delivery address is complete and accurate when placing your order.
We are not responsible for delays caused by an incorrect or incomplete delivery address supplied by the customer.
Delivery Delays
Although we aim to meet the stated delivery timeframe, circumstances outside our reasonable control may occasionally cause delays.
If your order has not arrived within the expected timeframe, please contact us at:
or
+44 7446398718
Please provide your order number where available.
Damaged or Incorrect Items
If your order arrives damaged, incomplete or different from what you ordered, please contact us as soon as reasonably possible.
Please provide your order number and details of the issue. Photographs may be requested where appropriate to help us assess the problem.
Contact
ELLIS SIGNATURE HOMES LIMITED
Email: info@ellishomesltd.com
Phone: +44 7446398718
The Rivendell Centre, White Horse Lane, Maldon, CM9 5QP
United Kingdom