Refund Policy
Ellis Homes provides refunds for eligible returns and where a refund is required under applicable UK consumer law.
When a Refund May Apply
A refund may be available when:
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An eligible order is cancelled within the applicable cancellation period.
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An eligible product is returned under our 30-day returns policy.
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A product is faulty, damaged or not as described.
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An exchange cannot reasonably be provided.
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A refund is otherwise required by applicable law.
How to Request a Refund
Contact us at:
or
+44 7446398718
Please include your order number and details of your request.
Refund Method
Where a refund is approved, it will normally be made to the original payment method unless another method is agreed or required by law.
Refund Timing
Where statutory cancellation rights apply, refunds will be processed in accordance with the applicable legal timeframe. For eligible distance sales, UK guidance generally requires a refund within 30 days of the relevant returned goods being received.
Damaged or Incorrect Orders
If your product arrives damaged, defective or incorrect, contact us promptly so we can assess the issue and arrange an appropriate remedy.
Statutory Rights
Nothing in this Refund Policy affects your statutory rights under UK consumer law.